Terms of service

Terms of Service

Overview

Welcome to TribalCrafts NE. The terms “we”, “us”, and “our” refer to TribalCrafts NE. We operate this website and online store to provide customers with authentic handcrafted products, textiles, fashion, art, and traditional crafts inspired by the rich heritage of North-East India.

By visiting our website, browsing our products, or purchasing from us, you agree to these Terms of Service and our Privacy Policy. If you do not agree, please do not use our website or services.

Section 1 – Access and Account

By using this website, you confirm that you are legally eligible to use online shopping services in India. You agree to provide accurate, complete, and current information when placing an order.

You are responsible for maintaining the confidentiality of your account details and for all activities carried out through your account.

Section 2 – Our Products

TribalCrafts NE offers handmade and handcrafted products, including traditional textiles, fashion items, arts, and crafts.

We make every effort to display our products as accurately as possible. However, colours, texture, size, and appearance may vary slightly due to screen settings, lighting, photography, and the handmade nature of the products.

Since many of our products are handcrafted, slight variations in weaving, colour, texture, size, and finish are natural and should not be considered defects.

We reserve the right to change product descriptions, prices, availability, and product listings at any time without prior notice.

Section 3 – Orders

When you place an order on our website, you are making an offer to purchase. We reserve the right to accept, reject, cancel, or modify any order at our discretion.

Your order is confirmed only after payment is successfully received and processed. Please review your order carefully before submitting it, as cancellation may not be possible once the order has been accepted or shipped.

All purchases are subject to our Return and Refund Policy.

Products purchased from TribalCrafts NE are intended for personal use and not for unauthorized resale.

Section 4 – Prices and Billing

All prices listed on our website are in Indian Rupees unless stated otherwise.

Prices, offers, discounts, and promotions may change without prior notice. The final price payable will be shown at checkout before you complete your purchase.

You agree to provide accurate billing, shipping, and payment information. We are not responsible for failed deliveries or order issues caused by incorrect information provided by the customer.

Section 5 – Shipping and Delivery

We currently serve domestic orders within India only.

Delivery timelines shown on our website are estimates and may vary depending on location, courier service, weather, local restrictions, or other circumstances beyond our control.

Once the order is handed over to the shipping carrier, delivery responsibility lies with the courier service. However, we will assist customers wherever possible in tracking and resolving shipping concerns.

Section 6 – Returns and Refunds

Returns and refunds are governed by our Return and Refund Policy.

We carefully inspect every product before shipping. If you are dissatisfied with the quality of a product, you may request a return within the eligible return period.

Approved returns must be sent to:

TribalCrafts NE
Churachandpur, Manipur – 795128
India

Customers are responsible for return shipping costs unless the item received is wrong, damaged, or defective.

For return-related questions, contact us at:

Email: tribalcraftsne@gmail.com
Phone: +91 8287607178

Section 7 – Intellectual Property

All content on this website, including logos, brand names, images, text, graphics, product photographs, designs, slogans, and website layout, belongs to TribalCrafts NE or its respective owners.

You may not copy, reproduce, modify, distribute, use, or publish any content from our website without written permission.

The name TribalCrafts NE, our logo, and the tagline “Where Tradition Meets Fashion” are part of our brand identity and may not be used without permission.

Section 8 – Third-Party Services and Links

Our website may use third-party services such as payment gateways, shipping partners, analytics tools, social media links, or Shopify-related tools.

We are not responsible for the content, privacy practices, or actions of third-party websites or services. Accessing third-party links is done at your own risk.

Section 9 – Shopify

Our store may be powered by Shopify, which helps us provide e-commerce services. However, all purchases made through our store are directly between you and TribalCrafts NE.

Shopify is not responsible for products, orders, delivery, returns, refunds, or customer service related to purchases from TribalCrafts NE.

Section 10 – Privacy

Your personal information is handled according to our Privacy Policy. By using our website, you agree that your information may be collected and used for order processing, delivery, customer support, payment processing, and service improvement.

Section 11 – Feedback and Reviews

If you submit reviews, comments, feedback, photos, or suggestions, you allow TribalCrafts NE to use them for website display, marketing, promotion, service improvement, and customer engagement.

You agree that your feedback will not contain false, abusive, unlawful, offensive, or misleading content.

Section 12 – Errors and Inaccuracies

Occasionally, our website may contain typographical errors, pricing mistakes, product description errors, or availability inaccuracies.

We reserve the right to correct such errors, update information, cancel orders, or revise product details at any time without prior notice.

Section 13 – Prohibited Uses

You agree not to use our website:

For unlawful or fraudulent purposes.
To violate any law or regulation.
To infringe our intellectual property or the rights of others.
To upload viruses, malware, or harmful code.
To collect personal information of others.
To spam, mislead, abuse, or harass others.
To copy, scrape, resell, or exploit our website content without permission.

We reserve the right to suspend or block access if these Terms are violated.

Section 14 – Termination

We may suspend or terminate your access to our website or services at any time if we believe you have violated these Terms or misused our services.

Any obligations related to payments, intellectual property, liability, and legal responsibilities will continue even after termination.

Section 15 – Disclaimer of Warranties

Our website and products are provided on an “as available” basis. While we aim to provide accurate information and quality products, we do not guarantee that the website will always be error-free, uninterrupted, or fully accurate at all times.

Handmade products may include natural variations, which are part of their authentic handcrafted character.

Section 16 – Limitation of Liability

To the maximum extent permitted by law, TribalCrafts NE shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.

Our liability, if any, shall be limited to the amount paid by you for the product involved in the claim.

Section 17 – Indemnification

You agree to indemnify and hold harmless TribalCrafts NE, its owners, partners, employees, service providers, and affiliates from claims, damages, losses, or expenses arising from your breach of these Terms or misuse of our services.

Section 18 – Governing Law

These Terms of Service shall be governed by and interpreted according to the laws of India.

Section 19 – Changes to Terms

We may update or modify these Terms of Service at any time by posting the updated version on our website.

Your continued use of the website after changes are posted means you accept the updated Terms.

Section 20 – Contact Information

For questions about these Terms of Service, please contact us: