Refund policy

Returns & Refunds Policy

At TribalCrafts NE, we take great pride in the quality of our products. Every item is carefully inspected for defects before it is packed and shipped to ensure it reaches you in excellent condition.

Return Policy

We have a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must be:

  • In the same condition as received.
  • Unused and unworn.
  • In its original packaging with all tags (if applicable).
  • Accompanied by the receipt or proof of purchase.

To initiate a return, please contact us at:

Email: tribalcraftsne@gmail.com

Phone: +91 8287607178

Once your return request is approved, you will receive instructions on how and where to send your package.

Return Address:

TribalCrafts NE

Khominthang, New lamka
Churachandpur, Manipur – 795128
India

Please note that customers are responsible for the cost of return shipping. Returns sent without first contacting us and receiving approval will not be accepted.

Quality Assurance

Every product undergoes a thorough quality inspection before dispatch.

Since our products are handcrafted by skilled artisans, slight variations in weaving, texture, colour, dimensions, and handmade finishing are natural characteristics of authentic craftsmanship. These variations are not considered manufacturing defects.

Damaged, Defective or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive:

  • a damaged product,
  • a defective item, or
  • the wrong product,

please contact us within 48 hours of delivery by email at tribalcraftsne@gmail.com or by phone at +91 8287607178, along with clear photographs of the item and its packaging. We will evaluate the issue and work with you to provide an appropriate solution.

Non-Returnable Items

The following items are not eligible for return:

  • Custom-made or personalised products.
  • Products that have been used, washed, altered, or damaged after delivery.
  • Sale or clearance items.
  • Gift cards.

If you are unsure whether your item qualifies for a return, please contact us before sending it back.

Exchanges

If you would like a different product, size, or design, the quickest method is to request a return (if eligible) and place a new order after your return has been approved.

Refunds

Once we receive your returned item, it will be inspected to ensure it meets our return requirements.

If your return is approved, your refund will be processed to your original payment method within 10 business days.

Please note that banks and payment providers may require additional time to process the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at tribalcraftsne@gmail.com or +91 8287607178.