What is TribalCrafts NE?
TribalCrafts NE is an online marketplace dedicated to preserving and promoting the rich cultural heritage of North-East India through authentic handmade art, fashion, textiles, and traditional crafts. Our mission is to connect people with their roots while supporting local artisans and their communities.
Are all your products handmade?
Yes. Every product we offer is handcrafted by skilled artisans using traditional techniques passed down through generations. Each piece is unique and reflects the authenticity of handmade craftsmanship.
Where do your products come from?
Our collections are sourced directly from artisans and weaving communities across North-East India, ensuring authenticity, fair support for local craftspeople, and the preservation of traditional craftsmanship.
Why may my product look slightly different from the photos?
Because our products are handmade, slight variations in colour, weaving, texture, size, and finishing are natural characteristics of authentic craftsmanship. These small differences make every piece unique and should not be considered defects.
How do you ensure product quality?
Every product undergoes a thorough quality inspection before it is carefully packed and shipped. We take pride in ensuring that all items meet our quality standards before reaching our customers.
Do you ship across India?
Yes. We currently ship to customers across India.
Do you offer international shipping?
At present, we only offer shipping within India. We plan to expand internationally in the future.
How are shipping charges calculated?
Shipping charges are based on the rates provided by our courier partners and depend on factors such as your delivery location, package weight, and package dimensions. The exact shipping cost will be displayed during checkout before payment.
How long will my order take to arrive?
Orders are typically processed within a few business days after payment confirmation. Delivery times vary depending on your location and the courier service. Estimated delivery timelines are provided during the checkout process and in your shipping confirmation.
Can I return my order?
Yes. We offer a 30-day return policy from the date you receive your order.
To qualify for a return, the item must be:
- Unused and unworn
- In its original condition
- In its original packaging
- Accompanied by proof of purchase
Customers are responsible for the cost of return shipping unless the item received is damaged, defective, or incorrect.
What should I do if I receive a damaged or incorrect product?
Please inspect your order upon delivery.
If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with photographs of both the product and its packaging. We'll evaluate the issue and work to resolve it as quickly as possible.
Can I exchange an item?
Yes. If your return is eligible, the quickest way to receive a different product is to return the original item and place a new order after your return has been approved.
Can I cancel my order?
Orders may be cancelled only before they have been processed or shipped. Once an order has been dispatched, it cannot be cancelled. Please contact us as soon as possible if you need assistance.
Are your products authentic?
Absolutely. We are committed to offering genuine handcrafted products made by artisans from North-East India. We do not sell mass-produced imitations.
Why should I choose TribalCrafts NE?
When you shop with TribalCrafts NE, you're not just buying a product—you're helping preserve traditional craftsmanship, supporting artisan communities, and celebrating the rich cultural heritage of North-East India.
What payment methods do you accept?
We accept secure online payment methods available during checkout. Available payment options may vary depending on your location and payment provider.
How can I contact TribalCrafts NE?
We're always happy to help.
Email: tribalcraftsne@gmail.com
Phone: +91 8287607178
Instagram: @tribalcraftsne
What does your tagline mean?
"Where Tradition Meets Fashion" reflects our commitment to bringing the timeless artistry and cultural heritage of North-East India into contemporary lifestyles. Every handcrafted product is a bridge between tradition and modern living.