Shipping policy

Thank you for shopping with TribalCrafts NE. We are committed to delivering authentic handcrafted products safely and efficiently. Please read our shipping policy carefully before placing an order.

Shipping Coverage

Currently, TribalCrafts NE ships within India only.

We plan to offer international shipping in the future. Updates will be announced on our website and social media channels.

Order Processing

Orders are typically processed within [1–3] business days after payment confirmation.

Handmade or made-to-order products may require additional preparation time. If your order requires extra processing, we will notify you by email or phone.

Orders are processed only on business days (Monday–Friday, excluding public holidays).

Shipping Time

Estimated delivery times after dispatch are:

Location	Estimated Delivery
Manipur	[2–5] Business Days
North-East India	[3–7] Business Days
Rest of India	[5–10] Business Days

Please note that these are estimated delivery times and are not guaranteed.

Shipping Charges

Shipping charges are calculated during checkout based on:

Delivery location
Package weight
Package dimensions
Courier partner rates

Any applicable shipping charges will be displayed before you complete your purchase.

Order Tracking

Once your order has been shipped, you will receive a confirmation email or message containing your tracking number (where available).

You can use the tracking information to monitor your shipment through the courier's website.

Delivery Delays

Although we strive to deliver orders on time, delays may occur due to:

Weather conditions
Natural disasters
Public holidays
Political unrest
Courier service disruptions
Remote delivery locations
Other circumstances beyond our control

We appreciate your patience should such delays occur.

Delivery Address

Please ensure that your shipping address, phone number, and email address are accurate when placing your order.

TribalCrafts NE is not responsible for delays or failed deliveries resulting from incorrect or incomplete address information provided by the customer.

Failed Delivery Attempts

If delivery cannot be completed because:

the recipient is unavailable,
the address is incorrect,
delivery is refused,

the courier may return the package to us.

Additional shipping charges may apply for reshipping returned packages.

Damaged Packages

If your package arrives visibly damaged:

Take photographs before opening the package.
Contact us within 48 hours of delivery.
Include your order number and clear photographs of both the package and the product.

We will investigate the issue and provide an appropriate resolution.